Retail Services

Laurentian Bank is working tirelessly towards its main goal: helping its customers improve their financial health. Its unique approach favouring a human scale is centred on personalized advice. The Bank is close to its customers and offers solutions adapted to their needs and provides a banking experience focused on advice.

Whether at one of 58 branches across Quebec or at one of our 3 dedicated points of service, retail services customers can count on a team of experienced and dedicated assistant advisors and advisors. Customers benefit from a complete support service- whether remotely or in-branch - and from high-quality advisory services in the areas of portfolio management, personal finance management and financial planning. What’s more, the Bank’s advisors use exclusive tools such as the Financial Health Assessment to obtain a snapshot of their customers’ financial situation and make recommendations on how to manage their assets or offer strategies to help them achieve their goals.

The Bank’s service offer includes a range of transactional products, mortgage solutions, investment options such as guaranteed investment certificates, term deposits and mutual funds, Visa* credit cards and banking cards, as well as credit insurance. The Bank also offers a variety of brokerage services and customized advisory services through its Private Banking team.

As clients´ transactional habits evolve quickly, the Bank is adapting and enhancing its services to better support its clients, both remotely and in-branch, all with a welcoming and completely secure approach. Thanks to its telebanking services, clients can do most of their banking remotely, while being assisted by a telebanking advisor. For a list of available transactions and dedicated phone numbers, see the Telebanking transactions table.

For greater transactional freedom, many everyday banking transactions are just a click away with LBCDirect, or by visiting one of our ABMs affiliated with THE EXCHANGE® Network. See the Electronic Banking Services page for more information.

Laurentian Bank pursues its unfailing commitment to its clients with the utmost service quality. Providing friendly assistance and advice remains a priority.