Complaints

Achieving Customer Satisfaction

Because customer satisfaction is a priority for Laurentian Bank*, specific mechanisms have been put in place to receive your comments on our policies and service quality and to be ready to respond promptly when there is a problem that requires us to take corrective action.

Ideally, problems should be resolved directly between the parties concerned, but that is not always possible. For those situations, the Bank has created the Customer Inquiries team to ensure customer experience, provide assistance to customers upon request, and to communicate, when necessary, with the authorities concerned.

Laurentian Bank is committed to several voluntary banking industry codes designed to protect consumers and that describe the rights and responsibilities of the banks and their clients.

If you have comments or complaints about our services, fees or handling of personal information, we suggest you follow these steps:

• Laurentian Bank
• LBC Financial Services (mutual funds and financial planning)

*The name Laurentian Bank used here includes the following entities: Laurentian Bank of Canada, Laurentian Bank Trust, LBC Trust and LBC Financial Services.