Navy and yellow LBC Financial Services logo.

INVESTMENTS

LBC Financial Services Inc.

LBC Financial Services Inc. (LBCFS) offers mutual funds, deposit products and financial planning services to our Laurentian Bank customers since 1994.

Everything you need to know.

Our mission.

Our team of specialized investment representatives are here to help you manage your portfolio and improve your financial well-being. Our representatives will:

  • thoroughly assess your personal and financial situation to offer the right consulting services;

  • provide personalized recommendations; and

  • create a custom plan.

Our representatives adhere to the regulations governing mutual funds and financial planning, so you can have confidence that they’re looking out for your best interests.

What is a conflict of interest?

A conflict of interest includes any situation where:

  • the interests of different parties such as a client, LBCFS or a representative are opposed.

  • a representative may be influenced to put their interests ahead of the client’s.

  • the monetary or non-monetary benefits available to LBCFS or a representative, or the potential harm to which they may be subject, could compromise the trust that a customer has in LBCFS or its representative.

Policies and procedures.

We’ve put in place policies and procedures to ensure that we avoid any potential conflicts of interest that may arise when working with you. We’re dedicated to addressing conflicts of interest with responsible business judgment, always keeping your best interests our top priority. Where conflict is unavoidable, we’ll let you know in writing, taking reasonable steps to address the situation.

Material conflict of interest.

If we, LBCFS or our representatives, end up in a position of material conflict of interest, we’ve put in controls to ensure that these conflicts are thoroughly reviewed and addressed. Material conflicts of interest are described in the Relationship Disclosure Document (PDF, 1.4 MB). This document is provided to you when you open an account.

Registration.

LBCFS is:

  • registered in all provinces as a Mutual Fund Dealer.

  • registered in Quebec with the Autorité des marchés financiers in financial planning.

  • a member of the Mutual Fund Dealers Association, which has jurisdiction in the Canadian provinces outside of Quebec.

Mutual Fund Dealers Association of Canada logo.

Comments, suggestions or complaints.

Your satisfaction is our top priority. That’s why we've put in place ways to receive your comments on our policies and service quality. This helps us respond to your problems and concerns quickly and take the necessary steps to get them resolved.

If you have comments or complaints about our services, fees or how we handle your personal information, go to the resolving your complaints page.

Go to MFDA website